Customer Service Representative

4 days ago


Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time
Job Description

We are seeking a skilled Customer Experience Partner to join our team in Cheltenham. This is an exciting opportunity for individuals looking to gain valuable work experience while earning a competitive salary of £11.50 per hour.

Key Responsibilities:
  • Liaise with customers via telephone and email, providing a friendly and professional service.
  • Taking inbound calls from customers and assisting with their enquiries.
  • Scheduling appointments as required.
  • Passing calls on to internal colleagues when necessary.
  • Maintaining accurate records and uploading files to the database.
Requirements:
  • High level of literacy and numeracy.
  • Ability to communicate effectively at all levels.
  • Excellent telephone manner.
  • Previous customer service experience is strongly desirable.
  • Good IT literacy and working knowledge of Microsoft Office 365 programmes (Teams, Outlook).
Benefits

As a member of our team, you can expect:

  • Full training provided.
  • A great team environment.
  • Free parking.


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