Customer Service Team Member

3 days ago


Bristol, Bristol, United Kingdom Citysprint UK Ltd Full time

At Citysprint UK Ltd, we're on a mission to revolutionise courier services in the UK. With our focus on innovation and customer satisfaction, we're paving the way for intuitive, capable, and responsive services that meet the ever-evolving needs of our clients.

We're currently seeking an experienced Customer Care Advisor to join our dynamic team. As a key member of our contact centre, you'll be responsible for managing customer queries and complaints across various channels, striving for first-contact resolution. Your exceptional communication skills and ability to work collaboratively with internal and external stakeholders will be essential in ensuring seamless interactions with our customers.

The successful candidate will have excellent phone handling skills, regular quality call monitoring (achieving a minimum standard of 85%), and adaptability to handle diverse customer scenarios. In return, we offer a competitive salary of £26,460, a comprehensive benefits package, and opportunities for growth and development within a fast-paced industry.

In this role, you'll enjoy:

  • Answering phone lines promptly and professionally.
  • Regular quality call & email monitoring – achieving a minimum standard of 85%.


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