Service Support Team Member

3 days ago


Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time
Job Overview: Service Support Team Member

We are seeking an experienced Service Support Team Member to join our vehicle services team at Wessex Garages Holdings Ltd. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our Kia Bristol branch.

About the Role:
- Provide expert advice and guidance to customers regarding vehicle servicing and repairs
- Collaborate with our workshop team to progress work efficiently and effectively
- Manage computer-based jobs, purchasing, and invoice processes
- Maintain accurate customer records, vehicle details, and service histories
- Develop knowledge of aftersales products and services to upsell where appropriate

About You:
- Passionate about delivering outstanding customer service and resolving issues efficiently
- Proven computer literacy and experience with IT systems
- Strong communication and influencing skills to explain complex information accurately
- Excellent organisational skills to schedule work effectively
- Good core administration skills to capture customer details accurately
- Full UK driving licence required

Key Responsibilities:
  • Handle customer requirements for service and vehicle repairs efficiently and professionally
  • Liaise with the workshop to progress work and ensure timely completion
  • Control computer-based jobs, purchasing, and invoice processes
  • Maintain accurate customer records, vehicle details, and service histories

Essential Skills:
  • A passion for great customer service and resolving issues efficiently
  • Demonstrable computer literacy and experience with IT systems
  • Strong communication and influencing skills to explain complex information accurately
  • Strong organisational skills to schedule work effectively
  • Good core administration skills to capture customer details accurately
  • A full UK driving licence


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