Service Support Team Member
3 days ago
We are seeking an experienced Service Support Team Member to join our vehicle services team at Wessex Garages Holdings Ltd. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our Kia Bristol branch.
About the Role:
- Provide expert advice and guidance to customers regarding vehicle servicing and repairs
- Collaborate with our workshop team to progress work efficiently and effectively
- Manage computer-based jobs, purchasing, and invoice processes
- Maintain accurate customer records, vehicle details, and service histories
- Develop knowledge of aftersales products and services to upsell where appropriate
About You:
- Passionate about delivering outstanding customer service and resolving issues efficiently
- Proven computer literacy and experience with IT systems
- Strong communication and influencing skills to explain complex information accurately
- Excellent organisational skills to schedule work effectively
- Good core administration skills to capture customer details accurately
- Full UK driving licence required
Key Responsibilities:
- Handle customer requirements for service and vehicle repairs efficiently and professionally
- Liaise with the workshop to progress work and ensure timely completion
- Control computer-based jobs, purchasing, and invoice processes
- Maintain accurate customer records, vehicle details, and service histories
Essential Skills:
- A passion for great customer service and resolving issues efficiently
- Demonstrable computer literacy and experience with IT systems
- Strong communication and influencing skills to explain complex information accurately
- Strong organisational skills to schedule work effectively
- Good core administration skills to capture customer details accurately
- A full UK driving licence
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