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Customer Service Representative
2 months ago
Robert Walters is seeking a skilled Customer Service Advisor to provide exceptional service and support to customers of one of the UK's leading online retailers.
Key Responsibilities:- Engage with customers through email, providing proactive and personalized support
- Resolve customer issues and complaints with empathy and a solution-focused mindset
- Manage orders, returns, and exchanges efficiently while maintaining accuracy and using systems correctly
- Achieve individual performance targets and contribute to team goals focused on customer satisfaction
- Experience working in a Customer Service/Call Centre based role is essential
- Good written and communication skills are essential
- Ability to work in a fast-paced environment and multi-task
- Excellent people skills and a polite, tactful, and friendly attitude
Robert Walters is an employment business and employment agency and welcomes applications from all candidates.
