Senior Service Operations Manager

5 days ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
Job Summary

The role of Senior Service Operations Manager involves overseeing the daily operations of a team responsible for providing field service support to customers. This includes managing absence, performance, and appraisals for the team. A key aspect of this position is maintaining relationships with customers, addressing any queries and complaints, and improving service delivery.

Key Responsibilities
  1. Manage a team of Field Service Engineers ensuring they are adequately trained and equipped to meet customer expectations.
  2. Develop and implement strategies to improve service delivery and reduce downtime.
  3. Collaborate with other departments to ensure seamless communication and effective issue resolution.

This is an exciting opportunity for a seasoned professional to lead a high-performing team in a dynamic industry.



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