Senior Operations Manager
5 days ago
The Bracken Court Hotel is seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.
Key Responsibilities:- Manage a team of up to 45+ people on busy shifts, providing guidance and support to ensure excellent customer service and high-quality standards.
- Work closely with the senior team to develop and implement strategies for the hotel, including sales and marketing initiatives.
- Collaborate with the hotel's Management Team to ensure adherence to company policies and procedures.
- Develop and implement training programs for staff and HODs to enhance their skills and knowledge.
- Monitor and analyze hotel financials, identifying areas for improvement and implementing cost-saving measures.
- Ensure that all hotel systems and software are up-to-date and functioning correctly.
- Proven experience in hotel operations management, with a strong understanding of hotel financials and systems.
- Excellent leadership and people management skills, with the ability to motivate and inspire a team.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
- Fluent in English, both written and spoken.
- Free parking
- Free staff meals while on duty
- Excellent training opportunities
- Staff reward and recognition initiatives
- Company pension scheme
- Health insurance scheme (reduced rates)
- EAP programme (employee assistance/wellness programme)
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