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Senior Retail Operations Manager
2 months ago
Aramark UK have an incredible opportunity for a dynamic inspirational hospitality leader to join us as Senior Retail Operations Manager at Everton Football Club. The impressive brand-new Bramley-Moore Liverpool stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe. Serving 52,888 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for Evertonians.
Reporting to Aramark’s Food & Beverage Experience Director, the Senior Retail Operations Manager will have full accountability for the delivery of a diverse and effective, high volume retail food and beverage operation, to match the venues ambition, brand specifications and standards.
You will come with a passion for detailed planning a good understanding of mobilisation, marketing, and execution of retail catering operations, with the necessary resourcing and controls in place to manage the department budget and service quality targets.
You will be responsible for all retail operational processes; this role is critical to the success of the pre-opening mobilisation of the Everton Stadium. This person will be a key part of the Aramark senior team on site alongside the Culinary, Finance, HR and Sales leads at the Stadium.
This is a full time and permanent position which will be based at both Everton Stadium and EFC’s stunning offices at the Royal Liver Building in Liverpool.
What’s in it for you:
- Competitive salary
- Permanent position with the requirement to work both weekdays and weekends where necessary to manage the retail operations during match games, concerts and more
- Liverpool, on site at the Everton Stadium or Everton FC Office’s in the Liver Building
- Generous annual leave that increases in line with service, with the opportunity to buy extra
- Defined contribution pension scheme and life assurance benefits
- Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
- Employee Assistance Programme and in-house Mental Health Champions
- FOOD A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all)
Key Responsibilities:
- Focus on building a balanced team and install key processes and best practice into each plan created
- Frequent liaison with the venue and senior leadership team to agree strategy and direction of travel, developing and monitoring tactical plans to deliver
- Ensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacey approach to completion, including the review and application of lessons learnt
- Lead a team to deliver 32 food and beverage outlets that range from grab and go to fine dining, ensuring customer service excellence to enhance the guests experience
- Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a ‘smart’ approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers
- Manage the Fan Plaza on the Bramley Moore Dock, that ensures health and safety compliance, managing third party providers and ensuring the fans have an incredible time
- Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation within Sports and Entertainment
- Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and venue needs, that is infectious throughout your team
- Support with Budgeting, reporting, and managing financial performance of the business unit
- Ensuring delivery of financial targets and Key Performance Indicators within areas of responsibility
- Develop strong relationships with procurement, logistics and third-party suppliers to ensure that product quality, stock control and stock holding is adhered to
Key Requirements:
- Naturally confident leader, with senior management experience to inspire large operational teams to deliver results
- A minimum of 3 years experience in retail and beverage environment that has been achieved in a multisite outlet, stadium or catering environment
- Confidently able to manage a mixed portfolio of outlets and business functions
- Passionate about people, building and developing teams to secure a culture of development and growth
- Excellent communication skills – able to influence all stakeholder levels.
- Previous Profit & Loss accountability and ability to manage costs to ensure maximum profitability
- To lead a safe & hygienic operation, complying with all Company & legislative requirements, driving excellence in safety performance
About Aramark UK
Aramark is a leading service and solutions provider in the UK. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at
All applications will be treated in the strictest confidence. Aramark UK is an equal opportunities employer.
