Senior Operations Manager

3 weeks ago

United Kingdom Aramark UK Full time

Aramark UK have an incredible opportunity for a dynamic inspirational hospitality leader to join us as Senior Retail Operations Manager at Everton Football Club. The impressive brand-new Bramley-Moore Liverpool stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe. Reporting to Aramark’s Food & Beverage Experience Director, the Senior Retail Operations Manager will have full accountability for the delivery of a diverse and effective, high volume retail food and beverage operation, to match the venues ambition, brand specifications and standards.
You will come with a passion for detailed planning a good understanding of mobilisation, marketing, and execution of retail catering operations, with the necessary resourcing and controls in place to manage the department budget and service quality targets.

You will be responsible for all retail operational processes; This person will be a key part of the Aramark senior team on site alongside the Culinary, Finance, HR and Sales leads at the Stadium.

This is a full time and permanent position which will be based at both Everton Stadium and EFC’s stunning offices at the Royal Liver Building in Liverpool.

Competitive salary
Permanent position with the requirement to work both weekdays and weekends where necessary to manage the retail operations during match games, concerts and more
Liverpool, on site at the Everton Stadium or Everton FC Office’s in the Liver Building
Generous annual leave that increases in line with service, with the opportunity to buy extra
Defined contribution pension scheme and life assurance benefits
Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
Employee Assistance Programme and in-house Mental Health Champions
FOOD A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all)

Focus on building a balanced team and install key processes and best practice into each plan created
Frequent liaison with the venue and senior leadership team to agree strategy and direction of travel, developing and monitoring tactical plans to deliver
Lead a team to deliver 32 food and beverage outlets that range from grab and go to fine dining, ensuring customer service excellence to enhance the guests experience
Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a ‘smart’ approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers
Manage the Fan Plaza on the Bramley Moore Dock, that ensures health and safety compliance, managing third party providers and ensuring the fans have an incredible time
Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation within Sports and Entertainment
Support with Budgeting, reporting, and managing financial performance of the business unit
Ensuring delivery of financial targets and Key Performance Indicators within areas of responsibility
Develop strong relationships with procurement, logistics and third-party suppliers to ensure that product quality, stock control and stock holding is adhered to

Naturally confident leader, with senior management experience to inspire large operational teams to deliver results
A minimum of 3 years experience in retail and beverage environment that has been achieved in a multisite outlet, stadium or catering environment
Confidently able to manage a mixed portfolio of outlets and business functions
Passionate about people, building and developing teams to secure a culture of development and growth
To lead a safe & hygienic operation, complying with all Company & legislative requirements, driving excellence in safety performance

Aramark is a leading service and solutions provider in the UK. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Aramark UK is an equal opportunities employer.

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