Software Support Engineer
7 days ago
About the Role:
The successful candidate will play a vital role in providing technical support to customers, contributing to the improvement of our products and services.
Responsibilities:
- Provide technical assistance to customers via phone and support tickets, ensuring timely and high-quality support.
- Collaborate with customers to identify and address implementation activities, ensuring a seamless experience.
- Work closely with the development team to diagnose and resolve customer issues, escalating when necessary.
- Install and customize applications for new customers and conduct training sessions for users.
- Test bug fixes before delivery to customers and maintain support issue tracking.
Requirements:
To be successful in this role, you should have:
- An IT qualification/degree with knowledge and experience in Application Support, Windows, Databases, and Remote Access Tools.
- Proficiency in using service desk ticketing tools such as Jira.
- Strong interpersonal and communication skills, with the ability to work effectively in a fast-paced environment.
- Confidence and clarity in communicating over the phone, with a high degree of autonomy.
- Minimum of 2 years' experience in second-line support is desirable.
- Able to drive and live within a one-hour commute to the office.
Benefits:
We offer a competitive salary of £35,000 and a range of benefits, including a dynamic work environment, opportunities for career growth and professional development, and a chance to make a meaningful contribution to the success of our clients.
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