Senior Technical Support Specialist
4 weeks ago
The Senior IT Technician will provide high-level technical support to the GBS campus community, ensuring the optimal functioning of GBS systems.
Key Responsibilities:
- Install and configure PC/laptop equipment with required operating systems, software, and drivers.
- Provide technical assistance with computer hardware and software, including Audio Visual and IT equipment.
- Troubleshoot, diagnose, and resolve technical issues within prescribed guidelines.
- Collaborate with team members to resolve complex and routine computer issues.
- Perform one-on-one computer training and provide support with password issues.
- Monitor End Point Security reports and maintain network switches.
- Be the first point of contact for IT Technicians and ensure security and privacy of networks and computer systems.
- Test and evaluate new software and hardware, and maintain records of loan equipment, repairs, and maintenance schedules.
- Provide general administration support, including printing, filing, and collating information.
Requirements:
- Excellent knowledge of network infrastructure, internet security, and data privacy principles.
- Hands-on experience with installation of operating systems and software, computer networks, and network administration.
- Experience providing IT Support remotely and in person.
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis, and computer hardware/software systems.
This job description is a key component of the GBS Global Applied Knowledge team and requires a strong technical background and excellent communication skills.
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