Senior Technical Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Senior IT Technician Job Description

The Senior IT Technician will provide high-level technical support to the GBS campus community, ensuring the optimal functioning of GBS systems.

Key Responsibilities:

  • Install and configure PC/laptop equipment with required operating systems, software, and drivers.
  • Provide technical assistance with computer hardware and software, including Audio Visual and IT equipment.
  • Troubleshoot, diagnose, and resolve technical issues within prescribed guidelines.
  • Collaborate with team members to resolve complex and routine computer issues.
  • Perform one-on-one computer training and provide support with password issues.
  • Monitor End Point Security reports and maintain network switches.
  • Be the first point of contact for IT Technicians and ensure security and privacy of networks and computer systems.
  • Test and evaluate new software and hardware, and maintain records of loan equipment, repairs, and maintenance schedules.
  • Provide general administration support, including printing, filing, and collating information.

Requirements:

  • Excellent knowledge of network infrastructure, internet security, and data privacy principles.
  • Hands-on experience with installation of operating systems and software, computer networks, and network administration.
  • Experience providing IT Support remotely and in person.
  • Knowledge of service management systems and ITIL best practice.
  • Knowledge of technical management, information analysis, and computer hardware/software systems.

This job description is a key component of the GBS Global Applied Knowledge team and requires a strong technical background and excellent communication skills.



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