Store Operations Manager

3 weeks ago

Stockport, Stockport, United Kingdom Dobbies Full time

As a Store Operations Manager at Dobbies, you will play a pivotal role in driving customer experience across our stores. Your responsibilities will include taking full ownership of store management, ensuring commercial targets are met through effective budget management and cost control. You will oversee the complete business operation, maximizing profitable sales and growth while creating a unique customer-focused environment.

Key Responsibilities:

  • Take full ownership of store management, ensuring commercial targets are met through effective budget management and cost control.
  • Oversee the complete business operation, maximizing profitable sales and growth while creating a unique customer-focused environment.
  • Take the lead in creating a great place to work for everyone on a day-to-day basis, while thinking ahead to ensure your team has a development journey with Dobbies.
  • Spark your team's passion for delivering the best customer experience possible by creating a brilliant customer journey.
  • Observe your team's service levels, identifying ways they can improve and finding the best way to suit that individual in coaching them to improve.
  • Work closely with our central support teams, maintaining excellent communication, stock supply, and response.
  • Ensure all compliance with health & safety regulations, while caring for employee and customer welfare at all times.

Requirements:

  • Retail management expertise with proven experience of leading multiple direct reports and their teams.
  • Commercial awareness and understanding of budgets, profitability from driving retail sales, and improved ways of working.
  • Ability to identify training needs, effectively coaching and training all levels to ensure teams deliver a first-class customer experience.
  • Excellent communication skills, ensuring successful initiatives and actions are shared across the business, and performance is monitored.
  • Adaptability, acting quickly and enthusiastically to changing priorities, workload, and concepts.
  • Positivity managing change, leading the team through each season with care and motivation to deliver the best.
  • Ability to demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.

What We Offer:

  • Generous annual leave entitlement, use your holidays when you want with limited statutory days off required.
  • Treat yourself with generous uncapped discount across our stores, with 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
  • Access to Wagestream, supporting your financial wellbeing, with the ability to access earnings ahead of payday, save for the future, and financial advice.
  • Access to Retail Trust, seeking confidential support, access to a virtual GP, free counseling service, and discounted retail rewards with our employee wellbeing platform.
  • Access to Dobbies Academy, continuing your development with our eLearning platform and development programmes.
  • Thriving culture, the Dobbies team are passionate, diverse, and committed to making it work for our customers.

About Us:

At Dobbies, we're proud to have a history dating back to 1865. Founded by James Dibble, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners, and services. We have something for every season, occasion, and style of garden, outside and in.

Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.

We're committed to being a great place to work. We're one team, and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

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