Director of Commercial and Venue Operations

7 days ago

London, Greater London, United Kingdom Sinfonia Smith Square Full time
About the Role

Sinfonia Smith Square is seeking a highly skilled and experienced professional to join our team as Director of Commercial and Venue Operations. This is a key leadership role that will play a critical part in driving the commercial success of our historic Westminster venue.

Key Responsibilities
  • Develop and implement a comprehensive commercial strategy to maximize revenue and drive business growth.
  • Oversee the management of the venue, including commercial hire, concerts, and community engagement programs.
  • Lead the Box Office team to ensure sales are maximized and that the organization's data is maintained and used efficiently and in full compliance with GDPR regulations.
  • Manage the catering contract, working with the appointed caterer to ensure that events and performances are well catered for, and all elements of the catering function are integrated into our visitor offer throughout the day.
  • Support the Venue Manager in terms of managing the casual staff team of ushers, crew, event security, and cleaners.
  • Lead weekly operations meetings to ensure all aspects of venue management comply with health and safety regulations, are fully coordinated, and events are delivered successfully.
  • Develop and oversee the Hire our Home section of the website with relevant copy and image updates.
  • Ensure all relevant policies are up-to-date and regularly reviewed, making recommendations for changes and improvements as required.
  • Line manage all direct reports effectively, ensuring all appraisals are undertaken in a timely manner and training needs identified and met.
  • Responsible for all venue licensing requirements, including the Premises Licence, OFCOM radio licence, and PRS.
About You

We are looking for a highly skilled and experienced professional who has a proven track record in commercial and venue operations. You will have a strong understanding of the music industry and a passion for delivering exceptional customer experiences. You will be a natural leader, with excellent communication and interpersonal skills, and the ability to work effectively with a wide range of stakeholders.

You will be a strategic thinker, with the ability to develop and implement effective commercial strategies that drive business growth. You will be highly organized, with excellent time management skills, and the ability to prioritize tasks effectively. You will also be a team player, with a collaborative approach to working with colleagues and stakeholders.

What We Offer

Sinfonia Smith Square offers a competitive salary and benefits package, including a 20% discount in the café at Smith Square Hall for staff members. All staff are eligible for two complimentary tickets for Sinfonia Smith Square fellowship concerts. We are an equal opportunities employer, committed to diversity and inclusion, and we welcome applications from a wide range of backgrounds.

We are a dynamic and innovative organization, with a passion for delivering exceptional customer experiences. We are committed to providing a supportive and inclusive work environment, and we offer a range of training and development opportunities to help you achieve your career goals.

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