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Lodge Manager

2 months ago

Southampton, Southampton, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth day-to-day operation of our retirement development, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all aspects of the development are well-maintained and in good working order.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Organise and coordinate activities and events for residents, ensuring that they are enjoyable and engaging.
  • Manage contractors and suppliers, ensuring that all work is carried out to a high standard and within budget.
  • Conduct health and safety checks, ensuring that the development is safe and secure for residents.
Requirements
  • Proven experience in a customer-facing role, with a strong focus on customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with residents, contractors, and colleagues.
  • Ability to work independently and as part of a team, with a strong sense of initiative and problem-solving skills.
  • Knowledge of Microsoft Office applications, including Outlook.
  • Experience of working in a similar role, preferably in the retirement living or social housing sector.
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.