IT Support Specialist
4 days ago
We are a leading manufacturer of convenience food in the UK, committed to making every day taste better. Our purpose is to supply high-quality products to major supermarkets, convenience stores, and other retailers. With a strong market position in various categories, we strive to deliver exceptional customer service and support.
Job SummaryWe are seeking an IT Support Specialist to join our team. As a key member of our IT Service Desk, you will be responsible for providing first-line support for all IT issues, ensuring seamless operations and excellent customer service.
Key Responsibilities- Provide timely and effective support for IT incidents and service requests via phone or our support portal
- Work collaboratively with the team to meet changing priorities and business needs
- Utilize technical skills to resolve issues, including password resets, printer troubleshooting, and system access management
- Collaborate with partners and 3rd line support teams to ensure excellent service and contractual obligations
- Participate in an on-call rotation to provide 24/7 support
- Positive customer service focus with a methodical approach to problem-solving
- Experience with user account administration, Microsoft Office 365, PC build, and PC troubleshooting
- Previous IT support experience and a desire for career growth in IT
- A full clean UK driver's license and own vehicle
- Competitive salary and job-related benefits
- Holidays and pension matching
- Company share save scheme and Greencore qualifications
- Exclusive employee discount platform and access to a wellbeing centre
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