Order Support Representative
2 days ago
Job Overview:
We are looking for an Order Support Representative to join our team at Lycamobile. In this role, you will be responsible for supporting customers with their orders, returns, and refunds, as well as resolving any complaints they may have.
As an Order Support Representative, you will be the first point of contact for customers who need assistance with their orders. You will be responsible for answering their questions, addressing their concerns, and providing solutions to their problems.
Key Responsibilities:
- Provide support to customers with their orders, returns, and refunds
- Answer customer inquiries and resolve their concerns
- Escalate complex issues to senior colleagues or management
- Maintain accurate documentation of customer interactions
Requirements:
- High school diploma or equivalent required; degree preferred
- 1+ year of experience in customer-facing roles; preferably in retail or hospitality
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment and prioritize multiple tasks
Salary Range: $35,000 - $55,000 per year, depending on experience
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