Chief People Officer
1 day ago
We are seeking a highly skilled individual to join our team as the Chief People Officer.
The successful candidate will lead and manage a high-quality service to customers and colleagues by delivering key services, including customer experience, allocation, customer resolution (complaints), and resident engagement. They will also be responsible for supporting and leading customer access to services through various forms/tools, line managing and coaching team leads for their development and progression, leading on maintaining the Customer Excellence accreditation, and managing supplier/main contractor contracts to ensure value for money and demonstrate excellent partnering and relationship management skills.
Salary: £34.11 per hour PAYE / £43.24 per hour Umbrella
Responsibilities:- Deliver key services including customer experience, allocation, customer resolution (complaints), and resident engagement with a focus on quality and timeliness.
- Support and lead customer access to services through various forms/tools ensuring effective communication and resolving any issues promptly.
- Line manage and coach team leads for their development and progression focusing on enhancing job satisfaction and career growth.
- Maintain the Customer Excellence accreditation by implementing improvements and best practices in customer service delivery.
- Manage supplier/main contractor contracts effectively to ensure value for money while demonstrating exceptional partnership and relationship management skills.
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