ICT Systems Manager

1 month ago


Harrogate, North Yorkshire, United Kingdom Orchard Care Homes Full time

Orchard Care Homes is seeking an experienced ICT Systems Manager to oversee the maintenance and repair of its IT infrastructure. The successful candidate will be responsible for supervising IT support staff, managing computer systems and software, and ensuring network connectivity for users.

Key Responsibilities:
  • Organise and manage IT support, troubleshooting, and repair of equipment and networks.
  • Manage day-to-day support of central infrastructure, including servers, backups, storage, and networking.
  • Ensure IT infrastructure uptime within each of the care homes.
  • Work closely with the Head of IT to deliver new projects and technologies.
  • Oversee day-to-day IT support team and helpdesk activities.
  • Act as a primary point of escalation for key IT suppliers to ensure Service Level Agreements (SLAs) are met.
  • Ensure cybersecurity remains at the forefront of daily activities and users adhere to the latest security protection.
Requirements:
  • Experience of working in a Service Management/Helpdesk environment.
  • Technical knowledge of Microsoft Windows & Windows Server, Active Directory, O365 Admin, SQL (desirable), Group Policy, and Office365 platforms.
  • Technical working knowledge of networking, including Firewalls/Routers, WAN, and VPNs.
  • Required technical knowledge of Unifi networks (setup/config).
  • Required technical knowledge of Veeam Backup and Replication Software.
About Orchard Care Homes:

Orchard Care Homes is a leading provider of care services, committed to delivering high-quality care to older people. We are proud to have won the Gold trophy for Best Smaller Care Home Group at the CHA (Care Home Awards) 2021.

Benefits:
  • Access to a company-supported pension scheme, with contributions by salary exchange.
  • Access to a Blue Light Discount Card.
  • Excellent training and progression opportunities from day one.
  • Recognition schemes, such as 'Making a Difference' and an annual awards ceremony.
  • Access to our 24/7 Employee Support Hub, offering confidential support on personal and professional issues.

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