Travel Industry Professional

2 weeks ago


Crawley, West Sussex, United Kingdom ENGINEERINGUK Full time

Are you passionate about delivering exceptional customer service? Do you have a keen eye for detail and excellent communication skills? If so, we want to hear from you

We are currently recruiting for a Travel Industry Professional to join our team at Virgin Atlantic Holidays. This is an exciting opportunity to work for a leading travel company, with a competitive salary of around £24,710 per annum.

In this role, you will be responsible for assisting with queries and complaints generated, offering quotes for changes to existing arrangements, and actively contacting customers in response to customer service questionnaire replies.

To succeed in this position, you will need previous experience in customer service and the ability to provide advice and mentorship to help customers find the right product that suits their needs.

  • Your responsibilities will include responding to customer correspondence, including complaints within industry guidelines and our internal timelines.
  • You will work closely with other team members to deliver memorable experiences for our customers.

At Virgin Atlantic Holidays, we are committed to providing a dynamic and supportive work environment. We invest in our employees' development and well-being, ensuring they have the skills and resources needed to excel in their roles.



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