Complex Needs Navigator

4 weeks ago


Gosport, Hampshire, United Kingdom Two Saints Full time

Job Summary: We are seeking a dedicated and compassionate Complex Needs Navigator to join our team at Two Saints. As a key member of our outreach team, you will provide personalized support to individuals experiencing homelessness, helping them to access essential services and achieve their goals.

Main Responsibilities:

  • Provide assertive outreach support to a small caseload of complex rough sleepers, maintaining a consistent and persistent approach.
  • Engage with rough sleepers on the street, working in partnership with health, substance misuse, criminal justice, and local authority agencies.
  • Manage a caseload of clients, maintaining accurate records of support offered, actions to be completed, and outcomes achieved.
  • Complete initial assessments to identify client needs and produce person-centered outcome and holistic support plans.
  • Identify positive actions and small successes to create change.
  • Create dynamic risk assessments with a flexible and creative approach.
  • Provide information and support on housing pathways and advocacy for clients.
  • Liaise with statutory and voluntary agencies on behalf of clients.
  • Accompany clients to interviews and appointments.
  • Help reduce time spent on the street, leading to reduced contact with the police and other emergency services.
  • Provide emotional support in crisis situations, reducing stress and anxiety.
  • Support with practical skills development, including managing a UC claim, shopping, probation, and health appointments.
  • Support to maintain environment to avoid eviction if accommodated.
  • Provide in-reach support to those placed in emergency accommodation, including bed & breakfast.
  • Attend community meetings and presentations with managers to support additional funding for the role.
  • Maintain accurate records, including databases to support managers to provide data and information to commissioners and funders.
  • Support with statistical reporting mechanisms, such as street counts and responding to street link reports.
  • Access personalization fund creatively to identify opportunities and achieve outcomes.
  • Support the whole team and take an active part in reflective practice.
  • Develop and maintain excellent relations with the local community.

Requirements:

  • Previous experience in this type of work is essential, with a real passion for working with homeless individuals.
  • Clear verbal and written English.
  • Good IT and keyboard skills.
  • Polite, assertive manner, ability to self-motivate.
  • Passion for working in a client/customer-facing role.
  • Knowledge of the benefits system and tenancy legislation.
  • Interest and genuine concern for homelessness and related issues.
  • Patience, empathy, and understanding towards entrenched behaviors.
  • Ability to work flexibly and creatively surrounding rotas to meet the needs of clients.
  • Knowledge of voluntary and statutory agencies.
  • Full driver's license and access to vehicle.
  • Flexibility with shift times to suit the needs of the service.


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