Complex Needs Navigator
2 weeks ago
At Two Saints, we are seeking a dedicated and compassionate Complex Needs Navigator to join our team. This is a challenging yet rewarding role that requires a strong passion for working with individuals experiencing homelessness.
The successful candidate will provide personalized support to a small caseload of entrenched and complex rough sleepers, maintaining a consistent and persistent approach to help them achieve their goals.
The role involves engaging and supporting rough sleepers on the street, working closely with partner agencies to provide a holistic approach to their needs. You will be responsible for managing a caseload, maintaining accurate records, and identifying positive actions to create change.
We are looking for someone with a genuine interest in homelessness and related issues, who can work flexibly and creatively to meet the needs of our clients. If you have a passion for making a difference in the lives of others, we encourage you to apply.
Main Responsibilities:
- Provide personalized support to a small caseload of entrenched and complex rough sleepers
- Engage and support rough sleepers on the street, working closely with partner agencies
- Manage a caseload, maintaining accurate records and identifying positive actions
- Complete initial assessments to identify client needs and produce person-centered outcome and holistic support plans
- Provide information and support on housing navigating pathways and advocating for clients
- Liaise with statutory and voluntary agencies on behalf of clients
- Accompany clients to interviews and appointments
- Help reduce the time spent on the street by clients, leading to reduced contact with the police and other emergency services
- Provide emotional support in crisis situations, reducing stress and anxiety
- Support with practical skills development in areas such as managing a UC claim, shopping, probation, and health appointments
- Support to maintain environment to avoid eviction if accommodated
- Provide in-reach support to those placed in emergency accommodation, including bed & breakfast
- Attend community meetings and presentations with managers to support additional funding for the role
- Maintain accurate records, including databases to support managers to provide data and information to commissioners and funders
- Supporting with additional statistical reporting mechanisms such as street counts and responding to street link reports
- Access personalization fund creatively to identifying opportunities and achieve outcomes
- Support the whole team and take an active part in reflective practice
- Develop and maintain excellent relations with the local community
- Any other reasonable task as requested by a member of staff
Knowledge, Skills, Experience & Essential Qualifications/Training:
- Previous experience in this type of work is essential
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self-motivate
- Passion for working in a client/customer-facing role
- Knowledge of the benefits system and tenancy legislation
- Have an interest and genuine concern for homelessness and related issues
- Patience, empathy, and understanding towards entrenched behaviors
- Ability to work flexibly and creatively surrounding rotas to meet the needs of the clients
- Knowledge of voluntary and statutory agencies
- Full driver's license and access to vehicle
- Flexibility with shift times to suit the needs of the service
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