Salesforce Field Service Expert

1 month ago

Leeds, Leeds, United Kingdom Alscient Full time
About the Role

We are seeking a highly skilled Salesforce Field Service Consultant to join our team at Alscient. As a key member of our team, you will be responsible for delivering exceptional customer experiences through the effective implementation and management of Salesforce Field Service solutions.

Key Responsibilities
  • Design and implement Salesforce Field Service solutions to meet the needs of our clients.
  • Provide expert-level support and guidance to clients on the use and configuration of Salesforce Field Service.
  • Collaborate with cross-functional teams to ensure seamless integration of Salesforce Field Service with other systems and processes.
  • Develop and deliver training programs to ensure clients have the necessary skills to get the most out of Salesforce Field Service.
  • Stay up-to-date with the latest Salesforce Field Service features and best practices, and apply this knowledge to drive business growth and improvement.
Requirements
  • At least two years' experience as a Salesforce Field Service technical consultant.
  • Experience installing SFS managed package and configuration using guided setup.
  • A strong understanding of SFS scheduling, optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & service objectives.
  • An understanding of SFS resource management, including contractors, timesheets, operating hours, shifts, primary and secondary territory setup, inventory management (return, request & track).
  • An understanding of Field Service mobile app capabilities, including offline architecture, capabilities and how to complement it with supporting architecture including Salesforce Mobile app and third-party mobile applications.
  • Worked with SFS architecture, work order, service appointment life cycle, bulk scheduling, dispatch, un-scheduling, preventive maintenance and configuration of dispatcher Gantt
  • The capability to integrate via API in and out of Salesforce.
  • Salesforce Field Service Consultant certification would be advantageous.
  • The experience and ability to own the solution and provide architectural oversight throughout the project.
  • A meticulous attention to detail, strong analytical skills and a passion for problem solving.
  • Experience in scoping, planning, and presenting project plans.
What We Offer
  • Excellent market leading salary.
  • A benefit package including life assurance, pension, and healthcare.
  • A generous holiday allowance, including a day off on your birthday.
  • A flexible working policy.
  • An inclusive, supportive, and welcoming culture.
  • Challenging projects at the forefront of developing technologies.
  • A personalized development plan, including practical project experience alongside continuing supported professional certification.

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