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Technical Account Manager

2 months ago

London, Greater London, United Kingdom Amazon Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will play a critical role in driving customer adoption and use of AWS services.

Key Responsibilities
  1. Customer Support: Provide expert support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  2. Operational Performance: Complete analysis and present periodic reviews of operational performance to customers.
  3. Cloud Optimization: Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  4. Technical Leadership: Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
About the Team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Requirements

  • Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 4+ years.
  • Able to communicate effectively in English, within technical and business settings.
  • External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services and/or other offerings.