Business Growth Specialist

2 days ago


Watford, Hertfordshire, United Kingdom Fortrade Full time
Job Title: Business Growth Specialist

**Overview**
Fortrade Ltd. is a leading provider of online trading solutions for individual and institutional clients. Our company specializes in trading education and delivering world-class trading products, offering each client a tailored service that suits their needs.

**The Role**
We are seeking a proactive individual to join our team as a Business Growth Specialist. Your primary task will be engaging with clients over phone and email, providing invaluable insights and assistance regarding our platform, and offering personalized guidance to help them navigate the CFD market effectively.

**Responsibilities**
- Regularly communicate with clients via phone and email
- Furnish clients with information about our CFD instruments and educational services
- Assist clients in navigating our trading platform, providing assistance with account setup
- Foster strong relationships with clients by delivering exceptional service and promptly addressing inquiries
- Ensure adherence to regulatory requirements throughout client interactions and comply with FCA regulations
- Stay updated through in-house training and professional development initiatives to enhance expertise.

**Requirements**
- Strong communication skills via phone & email.
- Exceptional interpersonal skills, focusing on building trust and rapport with clients.
- Ability to thrive in a fast-paced environment and surpass performance targets.
- Proficiency in CRM programs and relevant computer applications.

**Benefits**
- Full in-house training & development
- Employee wellbeing program
- Free parking on-site
- Contributory pension scheme
- Fast progression opportunities
- Salary increases each year
- Office incentives based on performance
- Monthly and weekly spending vouchers for top performers


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