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Customer Service Representative
2 months ago
We are a world-renowned day spa located in the heart of Bath, offering a unique experience for residents and visitors alike. Our facilities include a spectacular open-air Rooftop Pool, indoor Minerva Bath, and a new multi-sensory Wellness Suite.
Job SummaryWe are seeking a highly skilled and attentive Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests and will be responsible for ensuring their experience is nothing short of exceptional.
Key Responsibilities- Provide exceptional customer service to all guests, responding to their queries and resolving any issues in a timely and professional manner.
- Manage guest arrival and departure procedures, ensuring all necessary information is provided to ensure a smooth experience.
- Work collaboratively with other departments to ensure seamless communication and a high level of service.
- Contribute to the overall success of the spa by identifying areas for improvement and implementing changes as needed.
- 28 days' holiday rising to 33 with length of service (including bank holidays)
- Recognition of positive contributions aligned with our company values
- Investment in your career with our Apprentice programmes
- Investment in your learning and development with our Digital Learning and courses
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
- Interactive health and wellbeing platform
- Health Care cash plan benefits package
- Contributing to your future with our Pension scheme
- £500 referral fee if you recommend someone to work for us
- Complimentary passes to use the Thermae Bath Spa for you and three guests once a month
We are a leading hospitality company operating six hotels and properties in the UK. Our mission is to deliver exceptional service and create unforgettable experiences for our guests.
We are an equal opportunities employer and welcome applications from all qualified candidates. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.
