Desktop Infrastructure Engineer

3 weeks ago


Rickmansworth, Hertfordshire, United Kingdom Andretti Cadillac Full time
Job Description
We are seeking a highly skilled Desktop Infrastructure Engineer to join the Andretti Cadillac Team at the Silverstone Facility. As a Desktop Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining the desktop infrastructure for our employees and guests. You will also act as the initial point of contact for IT-related issues, incidents, and service requests.

Key Responsibilities:
* Design, implement, and maintain the desktop infrastructure for the Team
* Provide technical support to end-users, employees, and guests
* Assist customers in understanding and effectively using their hardware, software applications, and IT tools
* Create, update, and prioritize IT support tickets within the ITSM platform
* Maintain accurate and detailed records of all interactions and solutions provided to customers

Requirements:
* Previous experience in a similar customer-facing role supporting a Windows 10/11 and M365 estate within a busy IT department
* Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage
* Extensive knowledge of Windows and the M365 application suite
* Proficient in the use of Active Directory, Entra, Group Policy, and Intune for account management and configuration
* Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products

The salary for this position is approximately £48,000 per annum, based on location and industry standards.

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