Haematology Navigator Specialist

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

The University Hospital of North Midlands NHS Trust is a world-class centre of achievement, where patients receive the highest standards of care.

Job Overview

We are seeking a proactive and creative thinker to join our Navigator team as a Haematology Navigator Specialist. This is a varied role that brings great job satisfaction and offers the opportunity to make a real difference in the lives of patients.

Key Responsibilities:
  • To actively coordinate and facilitate prompt investigations, diagnostics and clinical review, collaborating with the multidisciplinary team, thereby improving quality of care and experience for patients ensuring timely access to haematology treatment.
  • Collaborate and communicate with the haematology team and the wider healthcare teams to ensure the provision of appropriate services are available to the patient at the right time.
  • To triage enquiries and referring to the appropriate hospital department or community setting, acting as a single point of contact for patients, carers and the healthcare team.
  • Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications in a timely manner and ensuring that patients understand the contents of written communications.
  • Liaise with ward teams prior to a patient's admission regarding any support needs the patient may require.
Requirements:
  • O-levels or equivalent qualification including Maths and English.
  • Customer Care qualification or equivalent experience.
  • Audio typing qualification.
  • Experience of working with cancer patients.
  • Two years secretarial experience.
  • Audio typing experience.
  • Knowledge of key access targets.
  • Demonstrate excellent communication skills (both written and verbal) with patients and staff at all levels.
  • Able to work effectively as part of a multi-professional team.
  • Able to work with minimal supervision.
Salary:

£25,000 - £30,000 per annum, depending on experience.

About Us

The University Hospital of North Midlands NHS Trust serves around three million people and we're highly regarded for our facilities, teaching and research. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.



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