Assistant Manager

3 weeks ago

Frome, Somerset, United Kingdom Loungers Full time
Assistant Manager - Lounge Lead

Lounges are unique spaces that thrive on the dedication of their team members. As an Assistant Manager, you'll support the General Manager in maintaining exceptional standards across the team, delivering outstanding customer experiences. Your role will involve overseeing the day-to-day operations of the Lounge, from scheduling and team engagement to customer feedback. You'll be responsible for driving sales, team retention, training, and customer service, ensuring that every customer leaves satisfied. Your approach will be unique, but your commitment to excellence will be unwavering.


Key responsibilities include:

  • Driving sales and revenue growth
  • Developing and implementing effective sales strategies
  • Managing team performance and providing coaching and feedback
  • Maintaining high standards of customer service
  • Collaborating with the General Manager to achieve business objectives

We offer a range of benefits, including:

  • Overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast-growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off

What we're looking for:

  • Experience as an Assistant Manager, Deputy Manager, or Supervisor in a restaurant, bar, café, or coffee shop environment
  • Proven track record of driving sales and revenue growth
  • Excellent leadership and people management skills
  • Strong communication and interpersonal skills
  • Ability to work at pace with limited supervision and adhere to pressure and timescales
  • Knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

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