Hospitality Manager
1 month ago
Lounges are renowned for their exceptional service and warm atmosphere, and as an Assistant Manager, you'll play a vital role in maintaining this excellence. Working closely with the General Manager, you'll oversee the day-to-day operations of the Lounge, ensuring seamless delivery of high-quality experiences for our customers.
Key Responsibilities- Support the General Manager in driving sales, team retention, and customer satisfaction
- Manage rotas, team engagement, and customer feedback to maintain high standards
- Develop and implement strategies to drive sales and improve customer experience
- Lead by example, demonstrating a passion for hospitality and a commitment to excellence
- Collaborate with the team to achieve business objectives and improve operational efficiency
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast-growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off
- Proven experience as an Assistant Manager, Deputy Manager, or Supervisor in a restaurant, bar, café, or coffee shop environment
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with colleagues and customers
- Strong leadership skills, with the ability to motivate and inspire a team
- Good literacy skills and attention to detail, with the ability to support reporting on KPIs
- Self-motivation and ability to work at pace with limited supervision
If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you. Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.
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