Customer Support Technical Associate

2 days ago


Gateshead, Gateshead, United Kingdom NRG Resourcing Ltd Full time

Job Title:

Customer Support Technical Associate

Salary: £25,000 - £30,000 per annum

NRG Resourcing Ltd is seeking a skilled Customer Support Technical Associate to join our team. As a key member of our IT support group, you will be the primary point of contact for customers, providing technical assistance and support.

You will respond to customer inquiries via various communication channels, diagnose and troubleshoot hardware, software, and network issues, and escalate complex problems to higher-level support teams when necessary.

The ideal candidate should have previous experience in an IT support or customer service role, with a strong understanding of Windows, macOS, and/or Linux operating systems. Basic knowledge of networking concepts and familiarity with IT hardware are also essential.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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