Outpatient Receptionist

1 month ago


Liverpool, Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full time

About the Role

We are seeking an experienced and organized Outpatient Receptionist to join our team at The Walton Centre NHS Foundation Trust. As a key member of our administrative team, you will be responsible for providing exceptional patient care and administrative support to our neurology and neurosurgery departments.

Key Responsibilities

  • Provide reception cover for outpatient clinics, ensuring a smooth and efficient patient experience.
  • Manage patient bookings, appointments, and travel expenses, maintaining accurate records and adhering to Trust policies.
  • Process patient information, case notes, and other administrative tasks, ensuring confidentiality and data protection guidelines are followed.
  • Liaise with colleagues, secretariat, and other departments to provide a courteous and efficient service.
  • Provide cover for colleagues in the event of sickness and holidays, demonstrating flexibility and teamwork.

About Us

The Walton Centre NHS Foundation Trust is a leading provider of neurology and neurosurgery services, committed to delivering exceptional patient care and outcomes. As a Trust, we invest in our people and wellbeing, holding dual accreditation for Investors in People and achieving Gold status for wellbeing standards.

We are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC) and champion change throughout the field of neuroscience. Our team of dedicated staff delivers excellent clinical outcomes for brain, spinal, and neurological care nationally and internationally.

Requirements

  • GCSE level or equivalent education.
  • ECDL certificate or equivalent.
  • Previous experience in an administrative role, with excellent communication, organizational, and time management skills.
  • Ability to maintain confidentiality and adhere to data protection guidelines.


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