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Client Services Technician

2 months ago

Coventry, Coventry, United Kingdom Zenzero Full time

EUC Engineer at Zenzero

Key Responsibilities:

  • Collaborate within the EUC Team to enhance operational efficiency.
  • Engage in organization-wide initiatives and service requests, applying specialized expertise as per established protocols.
  • Address user inquiries for assistance; diagnose issues and devise solutions; perform repairs on equipment and coordinate additional service requirements as necessary.
  • Oversee hardware inventory for designated contracts, including internal resources.
  • Maintain and update the internal asset register diligently.
  • Conduct evaluations of customer hardware.
  • Execute pre-deployment configurations on a diverse range of end-user devices.
  • Leverage Microsoft 365 Services and various third-party applications, such as Autopilot and InTune, to streamline device deployments for customers and internal use.
  • Coordinate logistics with courier services for the distribution and receipt of equipment across the organization.
  • Ensure precise timesheet completion with an understanding of billable work.
  • Continuously assess and enhance team workflows and procedures.

General Expectations:

  • Contribute to ongoing functional advancements and work scheduling.
  • Set personal performance goals aligned with objectives from performance reviews.
  • Participate actively in both internal and external meetings and events as required.
  • Take initiative in personal development and engage in training opportunities as mandated by the organization.
  • Maintain confidentiality and comply with the Data Protection Act 2018 at all times.
  • Perform all responsibilities in accordance with the organization's Policies and Procedures and the Colleague Handbook.