Network and Telephony Service Manager

21 hours ago


Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time
Overview

Connells Group is a leading estate agency and property services provider in the UK, with over 1,250 branches nationwide.

About the Role

We are seeking an experienced Network and Telephony Service Manager to join our IT Department in Leighton Buzzard. As a key member of our team, you will play a leading role in delivering the formal requirements associated with the Connells Group Network and Telephony Service.

Key Responsibilities
  • Line management of a number of direct reports within the team, ensuring effective resource management and delivery of workload.
  • Act as Subject Matter Expert around Network and Telephony capability, driving thought leadership to enable robust homeworking for employees.
  • Maintain network connections for all users, managing critical downtime and risk of disruption.
  • Lead on incident response, root cause analysis, and resolution, with an out-of-hours support model in place for operational running.
  • Establish industry frameworks (e.g., ITIL) and design principles to ensure safe, secure, and reliable network and telephony services.
  • Day-to-day contract management, specifically long-term service contracts associated with networks and telephony.
  • Deputise for the Group Infrastructure Director as required.
Experience & Skills
  • Professionally qualified in Networking and/or Contact Centre Telephony technologies.
  • Demonstrable experience in similar technical managerial roles or broad experience in a networking and/or telephony function/specialist area.
  • Strong experience of incident resolution, requests, changes, and problem-solving activities delivered to agreed SLAs.
Benefits

We offer a competitive salary of £80,000 - £100,000 per annum, depending on experience, plus benefits.



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