Service Operations Manager
3 weeks ago
Location: The Newcastle upon Tyne Hospitals NHS Foundation Trust, Newcastle upon Tyne, NE1 2ER
Job Type: Full-time
Hours of Work: 37 hours per week
Salary: £34,500 - £40,600 per annum, depending on experience
Benefits: Annual leave, sick leave, employee assistance program
About the Role
We are seeking an experienced administrative services coordinator to join our team. As a key member of our administration department, you will play a vital role in ensuring the smooth operation of our services. Your primary responsibility will be to manage administrative staff within allocated areas of responsibility, including training and process management. You will also be responsible for completing human resources related tasks, such as recruitment, staff appraisals, and sickness absence reviews. Additionally, you will assist with the creation of Standard Operating Procedures and attend meetings and training sessions as required.
Key Responsibilities
* Manage administrative staff within allocated areas of responsibility
* Train and develop administrative staff to ensure they have the necessary skills and knowledge to perform their duties effectively
* Complete human resources related tasks, such as recruitment, staff appraisals, and sickness absence reviews
* Assist with the creation of Standard Operating Procedures
* Attend meetings and training sessions as required
Requirements
* Good standard of English language at GCSE 4 or above
* RSA3 secretarial qualification or equivalent
* ECDL
* Shorthand
* In-depth knowledge of admin procedures
* An expertise in medical terminology
* Understanding of the NHS including recent reforms
* Networking with other organisations, inside and outside the NHS
What We Offer
* Competitive salary of £34,500 - £40,600 per annum, depending on experience
* Range of benefits, including annual leave, sick leave, and access to our employee assistance program
* Opportunities for career development and education and training programs
* A dynamic and supportive work environment
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