Family Liaison Officer

3 weeks ago

Cinderford, Gloucestershire, United Kingdom Long-term Teachers Ltd Full time
About the Role

We are seeking a dedicated and experienced Family Liaison Officer to join our pastoral and safeguarding team. As a key member of our team, you will play a vital role in maintaining the Early Help offer of the school, supporting the Designated Safeguarding Lead, and forming strong relationships with families who require additional support.

Main Responsibilities
  • Act as a link between school and home, working closely with professionals to provide support and guidance to families.
  • Manage a caseload and maintain accurate records of all conversations, telephone calls, meetings, and actions undertaken.
  • Develop and maintain good relationships with families of pupils, providing one-to-one and group support as needed.
  • Provide information, explanation, guidance, and signposting about local agencies, services, and organisations to parents, carers, and school staff.
  • Support families with completion of forms, such as transport applications, DLA, and free school meals.
  • Support families in developing strategies and interventions to complement those used in school.
  • Attend, convene, or support the coordination of relevant multi-agency meetings, including setting agendas, organising invitations, taking minutes, and drawing up action plans.
  • Attend meetings as relevant and feedback to the Senior Leadership Team and other professionals as appropriate.
  • Attend pupils' annual review/Education, Health and Care Plan meetings as appropriate and offer advice and information to parents.
  • Organise regular parents' groups, including opportunities for parents to meet with professionals from health or social care or other agencies.
  • Facilitate, lead, or organise workshops and training for parents.
  • Organise information events from other agencies.
  • Contact charities or signpost parents to charities for funding of specific equipment.
  • Liaise with members of the multi-disciplinary team.
  • Develop work and the FLW role in line with priorities in the school development plan.
  • Participate in the school's staff development programme, identify own training needs in conjunction with the pastoral lead, and take responsibility for own continued professional development.
  • Observe all school policies, including Safeguarding/Child Protection, Health and Safety, Manual Handling, Physical Intervention, Behaviour, Confidentiality, and Acceptable Usage.
  • Undergo training to act as a deputy designated safeguarding lead alongside members of the Senior Leadership Team.
  • Establish a rapport with pupils to help develop their social, emotional, physical, and intellectual potential.
  • Organise, plan, deliver, and evidence suitable interventions, such as ELSA, Therabuild, sessions with pupils who require emotional support to demonstrate impact of intervention.
About You

We are looking for someone who is dedicated, conscientious, and caring, with a strong understanding of specialist education. You will have at least 2 years' experience within the field and be able to use initiative, but also enjoy being part of a team.

Essential requirements include:

  • NNEB, BTEC, NVQ level 3 or equivalent (or commenced studying for the above qualification)
  • Experience of working with children and families
  • Understanding of safeguarding and child protection procedures
  • Experience of working with multi-agency professionals
  • Experience of making and maintaining records
  • Knowledge of organisations and groups that are available to support families. Awareness of SEN legislation
  • Ability to prioritise, plan, and organise own workload and work on own initiative
  • ICT literate and able to log own actions
  • Good organisational skills
  • Ability to deal calmly with challenging situations

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