Assistant Housekeeping Manager

8 hours ago


Liverpool, Liverpool, United Kingdom Royal Caribbean Group Full time
Job Summary

At Royal Caribbean Group, we are seeking an experienced Housekeeping Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the housekeeping department, ensuring that all guests receive exceptional service and amenities.

Key Responsibilities

Leadership and Management:

  • Direct and supervise a team of housekeeping staff to ensure their performance meets company standards.
  • Develop and implement effective training programs to enhance staff skills and knowledge.
  • Mentor and coach staff to improve their performance and address any performance issues.
  • Conduct regular performance evaluations and provide constructive feedback.

Operational Management:

  • Oversee the daily operations of the housekeeping department, including scheduling, budgeting, and inventory management.
  • Ensure that all housekeeping staff are aware of and adhere to company policies and procedures.
  • Develop and implement effective cleaning schedules and procedures to ensure that all public areas and staterooms meet company standards.
  • Monitor and control expenses to ensure that the department operates within budget.

Guest Services:

  • Ensure that all guests receive exceptional service and amenities, including prompt response to guest complaints and concerns.
  • Develop and implement effective processes to ensure that all guest requests are met promptly and efficiently.

Quality Control:

  • Conduct regular inspections of public areas and staterooms to ensure that they meet company standards.
  • Develop and implement effective processes to ensure that all guest feedback and complaints are addressed promptly and efficiently.
Requirements

Education and Experience:

  • Bachelor's degree in Hospitality, Hotel Management, or related field.
  • Minimum 2 years of experience in housekeeping management, preferably in a upscale hotel or resort.

Skills and Abilities:

  • Excellent leadership and management skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of cleaning schedules and procedures.
  • Ability to work positively and cooperatively in a diverse team environment.
What We Offer

At Royal Caribbean Group, we offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.



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