Assistant Housekeeping Manager
1 month ago
At Royal Caribbean Group, we are seeking an experienced Housekeeping Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the housekeeping department, ensuring that all guests receive exceptional service and amenities.
Key ResponsibilitiesLeadership and Management:
- Direct and supervise a team of housekeeping staff to ensure their performance meets company standards.
- Develop and implement effective training programs to enhance staff skills and knowledge.
- Mentor and coach staff to improve their performance and address any performance issues.
- Conduct regular performance evaluations and provide constructive feedback.
Operational Management:
- Oversee the daily operations of the housekeeping department, including scheduling, budgeting, and inventory management.
- Ensure that all housekeeping staff are aware of and adhere to company policies and procedures.
- Develop and implement effective cleaning schedules and procedures to ensure that all public areas and staterooms meet company standards.
- Monitor and control expenses to ensure that the department operates within budget.
Guest Services:
- Ensure that all guests receive exceptional service and amenities, including prompt response to guest complaints and concerns.
- Develop and implement effective processes to ensure that all guest requests are met promptly and efficiently.
Quality Control:
- Conduct regular inspections of public areas and staterooms to ensure that they meet company standards.
- Develop and implement effective processes to ensure that all guest feedback and complaints are addressed promptly and efficiently.
Education and Experience:
- Bachelor's degree in Hospitality, Hotel Management, or related field.
- Minimum 2 years of experience in housekeeping management, preferably in a upscale hotel or resort.
Skills and Abilities:
- Excellent leadership and management skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Knowledge of cleaning schedules and procedures.
- Ability to work positively and cooperatively in a diverse team environment.
At Royal Caribbean Group, we offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.
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