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Store Operations Manager

1 month ago

Bridgend, Bridgend county borough, United Kingdom PUMA Full time
YOUR MISSION
  • Drive store performance by collaborating with the Store Manager to achieve sales, KPIs, and profitability goals through strategic planning, expense control, and sales and service excellence.
  • Ensure consistently high standards of customer experience within the store, aligning with PUMA's Brand Values and service standards.
  • Process sales, exchanges, and refunds accurately at the cash desk, adhering to Discount Policy & Procedures.
  • Support the Store Manager in recruiting, training, developing, coaching, motivating, and retaining high-performing team members.
  • Implement and monitor Loss Prevention education and awareness programs, ensuring operational compliance within the store.
  • Maintain the visual presentation of the store, executing and adhering to Visual Guidelines and PUMA standards.
YOUR TALENT
  • Proven management experience in a customer-focused retail environment, preferably in apparel or footwear.
  • Passion for the PUMA brand.
  • Customer-oriented, reliable, and friendly personality.
  • Strong interpersonal, communication, and self-motivational skills.
  • Excellent organizational and time management skills.
  • Ability to present information to large groups.
  • Commercial and financial acumen.
  • Proficiency in PC-literacy and general MS-Office knowledge, including Outlook, Word, PowerPoint, Excel, and Internet.
SPEED & SPIRIT