Store Crew

2 weeks ago

Bridgend, Bridgend county borough, United Kingdom FatFace Full time
Role Overview

As the face of our FatFace store in Bridgend, you will be the key to delivering exceptional customer service and creating a memorable shopping experience for our customers. Your warm and friendly demeanor will make everyone feel welcome, and your product knowledge will help our customers find the perfect items to suit their needs.

Key Responsibilities


  • Provide exceptional customer service, responding to customer inquiries and resolving any issues efficiently
  • Process sales, orders, and refunds with accuracy and speed, ensuring a seamless shopping experience
  • Process deliveries and ensure the shop floor is always stocked and visually appealing
  • Maintain a clean and organized store environment, adhering to our high standards of housekeeping
  • Stay up-to-date with company activity and promotions, ensuring you can provide our customers with the latest information
  • Support floor moves, sale set-ups, and launches, demonstrating your ability to adapt to changing circumstances
  • Abide by all FatFace policies and procedures, upholding our values of equality and inclusion
  • Ensure GDPR procedures are adhered to at all times, maintaining the confidentiality of our customers' data


Competencies


  • Deliver exceptional customer service standards, prioritizing customer satisfaction
  • Exhibit a passionate commitment to the FatFace brand, embodying our brand vision and values in everything you do
  • Align yourself with our social and environmental mission, championing actions that positively impact our community
  • Provide a personal, genuine, and authentic approach, building strong relationships with customers and colleagues
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others
  • Value and respect the team at all levels, fostering a positive and inclusive work environment
  • Play an active and positive part in the team, embracing opportunities to contribute and grow
  • Enhance relationships with customers and colleagues through effective communication and a positive attitude
  • Proactively offer customers alternative ways to buy across our multichannel proposition, ensuring a seamless shopping experience
  • Deliver on all operational standards, maintaining expected requirements across core components, including health and safety, stock replenishment, and visual merchandising


Experience

While experience in a customer service environment is desirable, it is not essential. What is crucial is your ability to learn quickly, work productively in a high-pressure environment, and take the initiative to drive results. If you possess excellent interpersonal and communication skills, a positive can-do attitude, and a willingness to learn, we encourage you to apply.

Benefits of Working with Us

As a valued member of our team, you will enjoy a range of benefits, including 25 days' holiday plus bank holidays, a generous monthly discount allowance, and access to our online platform, Perkbox. You will also have the opportunity to develop your skills through our THRIVE learning management system and contribute to our company's social and environmental mission.

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