Customer Experience Improvement Manager
2 days ago
We are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving CX changes required to meet our strategic ambitions.
Key Responsibilities- Partner with Operational Colleagues to provide actionable insight to improve customer experience.
- Own the complaints dashboards and deliver innovative solutions to frontline to improve customer experience.
- Be accountable for Mystery Shopping programme, strategic direction, budget management and performance of external supplier.
- Lead the Agent Error Complaints Workstream, identifying thematic opportunities to reduce agent error through system, process improvement or training opportunities.
- Develop and innovate tools via PowerApps to drive improvements to frontline and customer experience.
We are looking for a candidate with customer experience and continuous improvement experience, strong communication skills, and the ability to review, interpret and draw conclusions from multiple data sources.
What We OfferWe believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package, up to 28 days holiday entitlement, and an extensive benefits package that can be tailored to suit you and your family.
Why Vodafone UK?We are a company that values diversity and inclusion, and we are committed to creating a workplace that is fully representative of the communities and customers we serve. We are proud to be certified as a Great Place to Work and are passionate about Inclusion for All.
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Customer Experience Improvement Manager
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleVodafone UK is seeking a highly skilled Customer Improvement Manager to join our Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop actionable...
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Customer Experience Improvement Manager
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleVodafone UK is seeking a highly skilled Customer Improvement Manager to join our Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop actionable...
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Customer Experience Improvement Manager
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleWe are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop...
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Customer Experience Improvement Manager
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleWe are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop...
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Customer Experience Improvement Manager
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleWe are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop...
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Customer Experience Improvement Manager
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleWe are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop...
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Customer Experience Improvement Manager
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleVodafone UK is seeking a highly skilled Customer Improvement Manager to join our Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop actionable...
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