Clinical Operations Manager

4 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Weston County Health Services Full time

Job Summary

Weston County Health Services is seeking a highly skilled and experienced Clinical Operations Manager to lead our clinical teams and ensure exceptional patient care and customer service. This is a key leadership role that requires strong organizational, communication, and interpersonal skills.

Key Responsibilities

  • Leadership and Management
    • Oversee the daily operations of our clinics, ensuring efficient and effective delivery of healthcare services.
    • Lead and manage clinical staff, providing guidance, coaching, and mentoring to support their growth and development.
  • Patient Care and Customer Service
    • Develop and implement strategies to improve patient satisfaction and experience.
    • Collaborate with clinical teams to ensure high-quality patient care and excellent customer service.
  • Policy Development and Implementation
    • Develop and implement policies and procedures to support clinical operations and patient care.
    • Ensure compliance with regulatory requirements and industry standards.
  • Continuous Improvement
    • Identify opportunities for process improvements and implement changes to enhance clinical operations and patient care.
    • Monitor and analyze performance metrics to inform decision-making and drive continuous improvement.

Requirements

  • Education and Experience
    • Bachelor's degree in nursing, healthcare, business, or related field, with a minimum of 5 years of experience in clinical management or a related field.
  • Skills and Qualifications
    • Strong leadership and management skills, with experience in leading cross-functional teams.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with clinical staff, patients, and stakeholders.
    • Proven ability to analyze complex problems and develop effective solutions.
    • Strong analytical and problem-solving skills, with experience in data analysis and performance metrics.
    • Ability to work in a fast-paced environment, with a focus on delivering high-quality patient care and excellent customer service.

What We Offer

  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Collaborative and Supportive Work Environment

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