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Clinical Support Assistant
3 months ago
Position Overview
The Whickham Practice is seeking to appoint two Clinical Support Assistants to enhance our document management and clinical coding processes, while also providing assistance to the nursing team with blood sampling tasks.
Key Responsibilities
This newly established role is designed to support the General Practitioners and nursing staff, encompassing both administrative and healthcare responsibilities. Experience in blood sampling is not a prerequisite, as comprehensive training will be provided.
For a detailed outline of the responsibilities, please refer to the attached job description.
About Our Practice
We operate as a single-site medical facility, serving approximately 15,800 patients from a modern, purpose-built surgery. Our dedicated team includes 5 partners, 4 salaried physicians, a pediatric advanced nurse practitioner, practice nurses, healthcare assistants, a phlebotomist, a clinical support assistant, and a fully qualified administrative and reception staff. We are part of a collaborative network, sharing resources such as a frailty nurse and social prescribing link workers with other practices. Our clinical operations utilize the EMIS Web system, and we pride ourselves on having a high engagement rate with online services among our patients. We are committed to fostering professional development for our staff.
Job Duties
Primary Duties
The following are the essential duties of the Clinical Support Assistant. Additional tasks may be assigned based on workload and staffing needs:
- Conducting health assessments for new patients.
- Performing blood sampling once trained.
- Carrying out body mass index (BMI) assessments as instructed.
- Serving as a chaperone when necessary.
- Executing electrocardiograms (ECGs) as requested.
- Assisting with dermatoscopy under the guidance of General Practitioners.
- Directing certain correspondence to appropriate team members, such as clinical pharmacists or practice nurses.
- Extracting necessary information from clinical documents, applying medical codes, and updating patient records accordingly.
- Aiding patients in scheduling appointments, referrals, clinical tests, and follow-up visits.
- Completing all mandatory training and orientation programs.
- Participating in annual performance reviews with management.
- Contributing to public health initiatives, including vaccination campaigns and health promotion activities.
- Maintaining a clean and organized workspace at all times.
In addition to the primary duties, the Clinical Support Assistant may be expected to:
- Take ownership of personal development and performance.
- Demonstrate skills and tasks to colleagues in similar roles.
- Attend relevant training updates and collaborative learning sessions.
- Engage in practice audits as directed.
- Participate in local initiatives aimed at improving service delivery and patient care.
- Support shared learning across the network.
- Undertake any tasks consistent with the role's level and scope, ensuring timely and effective delivery of work.
Duties may evolve over time without altering the fundamental nature of the position or its level of responsibility.
Candidate Profile
Qualifications
Essential
- GCSEs in English and Mathematics (grades A to C).
Desirable
- NVQ in Health and Social Care.
- Qualification in Phlebotomy.
Experience
Essential
- Strong customer service abilities.
- Proficient keyboard and computer skills.
- Capacity to exercise judgment and make decisions.
- Excellent communication skills.
- Ability to prioritize tasks effectively.
- Understanding and commitment to confidentiality.
- Positive and professional demeanor.
- Ability to collaborate within a multi-skilled team.
- Articulate and pleasant in interactions.
- Capability to work under pressure.
- Flexibility in working hours.
- Experience in dealing with the public and patients.
Desirable
- Background in customer service.
- Familiarity with EMIS software.
- Ability to work independently and manage workload priorities.
- Certification as a GP Assistant or experience in General Practice or Primary Care.
