Team Lead

6 days ago

Bicester, Oxfordshire, United Kingdom Halfords Full time

We are seeking an exceptional Team Lead to join our automotive operations team at Halfords.


This is an exciting opportunity for a seasoned leader to take on a new challenge and contribute to the success of our business.


As a Team Lead, you will be responsible for leading a high-performing team of experts in the automotive industry. You will be accountable for delivering exceptional customer experiences, driving business growth, and ensuring compliance with industry standards.


With a strong background in leadership and team management, you will have a proven track record of delivering results in a fast-paced environment. You will be passionate about customer satisfaction, customer experience, and driving business performance.


You will be working closely with our senior leadership team to develop and implement strategies that drive business growth and improve customer satisfaction. You will be responsible for leading and developing a team of experts, providing coaching and training to help them achieve their full potential.


We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences. You will be an excellent communicator, with strong interpersonal and leadership skills. You will be able to build strong relationships with our customers, colleagues, and stakeholders.


You will be rewarded with a competitive salary package, including a salary of £33,207 to £39,634 per annum, plus an average uncapped bonus of £10,800 per year. You will also enjoy a range of benefits, including 5.6 weeks' annual leave, up to 50% off garage bills in our Autocentres, and discounts on our products and services.


Benefits include:



  • 5.6 weeks' annual leave
  • Up to 50% off garage bills in our Autocentres
  • Discounts on our products and services
  • Financial planning support via Wagestream
  • GP Access, 364 days a year, 24 hours a day
  • Join the Share save scheme with a 20% discount on shares
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs
  • Pension Scheme & Life Assurance

We are committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.


Skills and experience:



  • Fantastic leadership and team management skills within the automotive or similar industry
  • Experience delivering high customer satisfaction and displaying effective management
  • Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
  • Experience of meeting compliance standards across Health and Safety
  • Experienced with high sales turnover and managing KPI's
  • Excellent communication skills, verbally and written
  • IT Proficient, with the willingness to learn in-house systems
  • Good time management
  • A current valid driving licence

We are in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We are the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.


Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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