Help Desk Professional

2 days ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
Customer Service Representative

Get Support IT Services invites you to embark on a fulfilling career journey in customer service and technology.

We are the go-to partner for small and medium-sized businesses across the UK, offering comprehensive computer hardware and software support.

In this role, you will be the initial point of contact for our clients, providing professional and reliable technical support through our Tier 1 Service Desk.

The ideal candidate will have strong customer service skills, organizational abilities, and excellent communication and problem-solving skills. Prior experience in a Managed Service provider environment is advantageous, but not mandatory.

You will work in a dynamic team that blends cutting-edge technology with exceptional customer service. Our company culture values innovation, teamwork, and customer satisfaction.

Job Requirements:

  • Deliver efficient and effective customer service to end-users and stakeholders.
  • Handle incoming issues through our ITSM software, ensuring timely resolution.
  • Provide first-line diagnosis and resolution, aiming for high first-time fixes.
  • Escalate complex problems to Tier 2 Service Desk Technicians when necessary.
  • Prioritize and manage your workload to meet client SLAs.
  • Coordinate with third parties for software installation, configuration, and rollout.
  • Assist in setting up and deploying new users' hardware and software.
  • Maintain accurate documentation of supported networks and devices.

What We Offer:

  • A competitive salary range between £25,000 - £35,000 per annum, depending on experience.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • Hybrid working arrangements, with flexibility to work from home and office-based hybrid model after probation.


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