Scheduling Coordinator

**Hybrid working with office based in Eynsham, Oxford**

**£25,000 per annum**

We are looking for a Scheduling Coordinator to join our hourly care team at Oxford Aunts. This is an exciting role where you can have a positive impact on the lives of others. You might already have experience as a call scheduler / coordinator, or you might have worked as a senior carer and you're looking for the next step in your career. One thing is for certain, you’ll share our passion for providing the very best care and want to help ensure our clients live the best possible life they can - in the place they love most, their own home.

Why join our team?
- Hybrid working with 2 days per week in our office in Eynsham and some home working
- We’ll invest in your career development, through additional training, coaching and mentoring
- Our innovative technology for scheduling means you can focus on what you do best - matching and supporting our carers and clients
- Supportive team and management
- You’ll have lots of support from your line manager and the wider business
- We’re rated 4.8 on Glassdoor
- Free, confidential Employee Assistance Programme
- Cycle to work scheme
- Paid community engagement/volunteer days
- Work from anywhere (Europe)
- Holiday buy and sell scheme
- Enhanced bereavement leave

**Your role will include**:
As Scheduling Coordinator you will help us enhance our clients’ quality of life by ensuring they are supported by the right carer with the correct level of experience to meet their needs. If you have a methodical approach to problem solving and you enjoy connecting and engaging with others, this could be the role for you.

You will proactively roster client placements, effectively managing holidays and any periods of absence. As a great team player you’ll build strong relationships with the hourly care team, responding to any concerns or challenges in a professional and supportive manner. It’s important that you have good IT skills - a high level of accuracy is needed to ensure the scheduling system (Sirenum) and our database (Salesforce) is accurate.

**We’re looking for**:

- Worked in the health care sector with an understanding of the expectations of a carers role and subsequent support required for both carers and clients
- Domiciliary care scheduling experience
- An ability to prioritise effectively, plan and organise
- Excellent customer service skills
- Experience with dealing with difficult and challenging situations
- An ability to problem solve and risk assess
- An ability to stay calm and to work at a fast pace
- IT literate; able to use the G-Suite tools (sheets, docs etc), laptop, chrome books
- An ability to multitask, be highly organised and able to work to conflicting and challenging deadlines.
- An ability to be able to facilitate change promptly and be able to re-prioritise your work-load daily.
- Oxford Aunts is part of a family of home care brands in the UK, including The Good Care Group and Cherished Home Care_

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Home care: 1 year (preferred)
- scheduling: 1 year (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Eynsham, OX29 4TP (required)

Work Location: Hybrid remote in Eynsham, OX29 4TP