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Customer Service Representative

2 months ago

Brampford Speke, Devon, United Kingdom ABM UK Full time
About the Role

We are seeking a highly skilled and dedicated Customer Care Agent to join our team at ABM UK. As a Customer Care Agent, you will play a vital role in ensuring the smooth and efficient operation of our airport services.

Key Responsibilities
  • Passenger Support: Assist passengers requiring special assistance throughout their airport journey, including escorting them through security, passport control, and to their boarding gate.
  • Equipment Management: Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
  • Communication: Greet passengers, ask about their assistance needs, explain the process, and prepare them for airport procedures.
  • Flight Transfers: Assist passengers transferring flights.
  • Team Collaboration: Communicate with the control and supervisor team, recording any additional passengers, and liaise with airline and handling agents during delays or disruptions.
  • Equipment Safety: Use equipment safely and professionally.
  • Manual Assistance: Provide manual lifting assistance as required.
  • Progress Recording: Record the progress of passengers using the Personal Digital Assistant issued.
  • Equipment Accountability: Be responsible for all Company equipment issued to you on a daily basis.
  • Incident Reporting: Complete an incident/Accident Report for any issue encountered, including near miss events.
  • Customer Service: Provide legendary service to all passengers.
  • Uniform and Sign-in: Wear uniform correctly and follow the correct sign-in/out process.
Requirements
  • Previous Experience: Previous experience working within Customer Services, ideally in a customer-facing role.
  • Communication Skills: Excellent communication skills.
  • Right to Work: Must have the right to work in the UK.
  • DBS Check: Must pass a DBS check.
  • References: Must be able to provide 5 years' reference information.
Desirable Skills
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
  • Flexibility: Flexibility.
  • Innovation: Innovative.
  • Achievement Orientation: Achievement orientated.
  • Energy and Drive: Energy/Drive.
  • Courtesy: Courteous.
  • Patient and Understanding: Patient and understanding.
  • Security Awareness: Security Aware.
Benefits
  • LifeWorks Membership: Membership of 'LifeWorks', a comprehensive online benefits scheme, offering wellbeing and financial support services, and discount savings at retailers and restaurants.
  • ABM Referral Scheme: ABM Referral Scheme Initiative.
  • Cycle to Work Scheme: Discounts with the Cycle to Work Scheme.
  • ABMCares: Incentives to help your local community with ABMCares.