Digital Support Specialist

2 weeks ago


Salisbury, Wiltshire, United Kingdom Wiltshire College & University Centre Full time
Digital Advisor Role

Wiltshire College & University Centre is seeking a skilled Digital Advisor to support the college's digital-first strategy. The successful candidate will provide frontline support to staff and students, promoting digital resources and encouraging online production.

Key Responsibilities:

  • Provide daily support to staff and students in the Learning Resource Centres, assisting with general IT use and resolving basic technical issues.
  • Support staff with digital resources, encourage online production, and manage reprographics requests where necessary.
  • Deliver training to help staff develop digital skills and confidence, ensuring they can fully utilise digital tools.
  • Liaise with Learning Resource Coordinators and report updates to the ICT and Learning Resources Team.

Requirements:

  • Experience of providing exceptional customer service and interpreting individual requirements within a digital support role.
  • Level 2 (GCSE A-C) qualification or equivalent in English and Maths.
  • IT Qualification at minimum level 2 or be willing to work towards.
  • Proficient in Microsoft Office 365 applications.
  • A team player with great communication skills.
  • Keen to develop or further your career in digital support and IT.

Benefits:

  • Competitive salary.
  • 30 days' annual leave for Professional Services Staff (plus bank holidays and additional closure days over the Christmas period).
  • You will be automatically enrolled into the Local Government Pension Scheme.


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