IT Business Process Expert

4 hours ago


Brighton, Brighton and Hove, United Kingdom 15below Ltd Full time
Join Our Team as an IT Business Process Expert

At 15below Ltd., we're looking for a highly skilled IT Business Process Expert to help us drive innovation and excellence in our passenger messaging solutions.

About the Company:

Established in 2000, we've grown into a major supplier of passenger messaging solutions to over 60 airlines, rail, and travel management companies worldwide. Our technology enables seamless communication between companies and their customers throughout their journey.

The Role:

As an IT Business Process Expert, you'll work closely with our Delivery and Commercial teams to ensure a smooth transition from commercial proposal to project team delivery. Key responsibilities include maintaining expert knowledge of our platform functionality, understanding customer business needs and processes, and leading client workshops.

Responsibilities:

  • Maintain expert knowledge in 15below platform functionality and new developments
  • Understand customer business needs and processes
  • Lead client workshops
  • Develop documentation to support commercial and delivery processes
  • Collaborate with teams to understand, prioritise, and manage multiple projects
  • Implement process improvements within 15below

Requirements:

  • Business analysis experience in an Agile environment
  • Strong customer service orientation
  • Proven business analysis experience in a supplier/vendor context
  • Travel industry background with knowledge of airline commercial systems

Salary and Benefits:

We offer a competitive salary of £52,500 per annum, plus benefits including private medical insurance, life assurance, flexible working, family-friendly policies, and a generous pension scheme. You'll also enjoy 25 days annual holiday (increasing with service), flexible public holidays, and access to Perkbox retail freebies and discounts.

Application Process:

Please submit your application through our website.



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