Customer Service Team Lead
1 month ago
About the Role
This is a challenging and fast-paced supervisory role that will give you a direct influence over the service provided to our vibrant customer base.
You will be responsible for managing a team of customer-focused individuals and ensuring that they comply with legal standards and company procedures at all times.
Key responsibilities include:
- Ensuring that the team are fully trained in cash handling to minimize losses
- Controlling debt and recovering overdue or failed payments from customers
- Maintaining accurate and timely payroll records
- Engaging with customers to prevent or resolve customer issues and complaints
- Liaising with other department supervisors to monitor orders for delivery
Main Responsibilities
As a Customer Service Supervisor, you will be responsible for:
- Managing a team of customer-focused individuals throughout the reception and checkout area
- Ensuring that the team are fully trained in cash handling and other essential skills
- Controlling debt and recovering overdue or failed payments from customers
- Maintaining accurate and timely payroll records
What We Offer
At Booker, we offer a fantastic package of benefits, including:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
- A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year
- Up to 30% off car, pet and home insurance at Tesco bank
- Free eye test when you spend £50 or more
- 50% off health checks at Tesco Pharmacy
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
- Life Assurance - You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family
- A great holiday package
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