European Freight Forwarder

1 month ago

Staverton, United Kingdom Challenge-TRG Recruitment Full time
European Freight Forwarder - Operations Team Leader

This is an exciting opportunity to join a leading provider of international logistics and freight services as a European Operations Team Leader.

You will be responsible for leading a small team of operational staff to oversee the efficient running of the European Operations department on a day-to-day basis.

Key Responsibilities:
  • Lead a small team of operational staff to oversee the efficient running of the European Operations department on a day-to-day basis
  • Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance and compliance with industry regulations
  • Plan weekly export trailers efficiently to maximise trailer payloads
  • Develop key service relationships with customers, colleagues and overseas agents to provide efficient and effective service
  • Ensure good internal communication between key departments, Customs, Transport, Warehouse to ensure efficient loading & transport of customer goods
  • Resolving and managing customer/agent queries courteously and efficiently
  • Adding charges and accruals to shipments
  • Arranging all risks insurance for high value/client sensitive shipments
  • Working with the team to align and streamline internal processes
  • Deputise for the Branch Manager as and when required
Requirements:
  • Experience of working in a freight forwarding/logistics role, particularly European road freight (essential)
  • Experience of working in a supervisory role (desirable)
  • Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes and loading metres (desirable)
  • Strong customer service skills
  • Commercially aware
  • Clear and confident communicator
  • Analytical & accurate, with excellent attention to detail
  • Assertive
  • Computer literate and able to learn how to use new systems effectively
  • Ability to work collaboratively as a team player
  • Confident using Microsoft packages such as Word, Excel, PowerPoint
  • Good attention to detail when handling data
  • Ability to manage time effectively and priorities workload

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