Customer Service Associate

1 month ago


Chester, Cheshire, United Kingdom Marks & Spencer Full time

Overview:

Marks & Spencer is committed to delivering exceptional customer experiences, and we're looking for talented individuals to join our team as Customer Assistants. This role offers a unique opportunity to work with a leading retail brand, providing outstanding service to customers and contributing to the success of our stores.

Salary:

We offer a competitive salary of £12.00 per hour, reflecting the importance of this role in ensuring our customers receive the best possible experience.

About the Role:

As a Customer Assistant, you will be the face of our business, responsible for delivering a great shopping experience for our customers. Your primary focus will be on serving customers efficiently, both on the shop floor and at service points. You will also be expected to maintain a high level of product knowledge, enabling you to make recommendations and deliver remarkable service throughout the customer's visit.

Key Responsibilities:

  • Serve customers promptly and efficiently
  • Ensure shelves are always stocked with products
  • Monitor and deliver on daily sales targets, priorities, and promotions
  • Engage with customers to understand their needs and preferences
  • Develop expert product knowledge to sell and recommend products

Requirements:

  • High levels of customer service
  • Strong communication skills
  • Ability to adapt to changing situations
  • Good digital capability
  • Commitment to delivering excellent work with great attention to detail

Why Join Us?

Marks & Spencer is a leader in the retail industry, known for its commitment to quality, innovation, and customer satisfaction. As a Customer Assistant, you will have the opportunity to work with a dynamic team, contribute to the success of our stores, and develop your skills and expertise in a fast-paced environment.

Benefits:

We offer a range of benefits, including competitive pay, opportunities for career advancement, and a supportive work environment that encourages collaboration and teamwork.



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