Front Office Manager
1 month ago
At Apex City of London Hotel, we're passionate about delivering exceptional customer experiences. Our team is dedicated to creating a warm and welcoming atmosphere for our guests, and we're looking for a talented Front Office Manager to join our team.
Job OverviewAs a Front Office Manager, you'll play a key role in overseeing the customer journey from arrival to departure. You'll work closely with our senior leadership team to develop and implement strategies that drive customer performance and excellence delivery. Your focus will be on creating extra special moments for our guests, providing a personal experience that they'll want to share.
Main Responsibilities- Develop and implement departmental strategies to grow customer performance and excellence delivery
- Deliver high visibility during key guest demand periods, ensuring a total lobby experience
- Meet monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
- Own the full arrival/in stay/post stay services feedback
- Measure and own customer preferences profiling in the PMS
- Deliver over 90% completed Management response on Review Pro
- Responsible for creation, management, and fulfillment of departmental budgets
- Deliver suggestive upselling training as part of the guest value proposition
- Host weekly and monthly strategy meetings with operational teams and General Manager, reviewing key metrics and performance indicators
- Analyze daily/weekly payroll cost in accordance with forecasted and materialized occupancies to ensure optimal performance and immediate overspend correction
We're looking for a customer-centric individual with a clear focus on enhancing the customer journey. You'll be a clear and influencing communicator, able to interact across all levels. You'll have the ability to adapt and drive a continuous growth and transformational mindset, identifying and managing best resources to achieve targets. A strong understanding of related Health and Safety requirements is essential, as is a coaching, supporting, and challenging approach to deliver operational targets.
What We Offer- 35 days holiday
- Training and development from day one
- Employee events and celebrations
- In-house company interactive employee communication app
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
Following your first successful 3 months, you'll also receive access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family. You'll be involved in our employee of the quarter and annual recognition schemes, and receive long service recognition. You'll also receive a probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, 50% discount in our restaurants, Cycle to Work Scheme, discounted room rates for employees, friends, and family, spa treatments and product discounts, and Critical Illness & Life Assurance cover.
We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom Front Office - The Landmark London Full timeAs a Front Office Manager at The Landmark London, you will be responsible for leading the reception team to deliver exceptional guest experiences. Your role will involve managing the front desk, resolving guest complaints, and developing training programs for staff.Key responsibilities include:Ensuring the smooth operation of the reception teamAssessing and...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom Office Angels Full timeFront of House/Office ManagerWe are seeking a highly organized and customer-focused individual to join our team as a Front of House/Office Manager. As the first point of contact for colleagues and clients, you will be responsible for maintaining a welcoming and professional atmosphere in our 11,000 sq ft office space.Key Responsibilities:Maintain a tidy and...
-
Corporate Front Desk Administrator
2 weeks ago
London, Greater London, United Kingdom Front Recruitment Full timeJob Title: Corporate Front Desk AdministratorWe are seeking a highly skilled and experienced Corporate Front Desk Administrator to join our team at Front Recruitment.Job Summary: The successful candidate will provide exceptional front-of-house support to our clients, ensuring a seamless and professional experience.Key Responsibilities:Manage the switchboard...
-
Front Office Manager
2 weeks ago
City of London, Central London, United Kingdom Montcalm Brewery Full timeFRONT OFFICE MANAGER About Montcalm Collection United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style...
-
Front Office Manager
3 weeks ago
City of London, Central London, United Kingdom Dorsett Canary Wharf Full timeDorsett Hospitality International is set to open Dorsett Canary Wharf, in Q1 2025,in Canary Wharf, London. This area of the Isle of Dogs within the London Borough of Tower Hamlets forms a strategically significant part of Londons world city offer for financial, media and business services.As Front Office Manager you will be able to demonstrate excellent...
-
Front Office Manager
1 month ago
London, Greater London, United Kingdom Holiday Inn London - Regent's Park Full timeAssistant Front Office ManagerWe are seeking a highly motivated and experienced Assistant Front Office Manager to join our team at Holiday Inn London - Regent's Park. As a key member of our front office management team, you will be responsible for ensuring a smooth and welcoming experience for our guests.The OpportunityAs Assistant Front Office Manager, you...
-
Front Office Duty Manager
4 weeks ago
West End of London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time £15Front Office Duty Manager Job DescriptionPlatinum Recruitment Consultancy is working in partnership with a centrally located hotel in London who require an experienced temporary Front Office Duty Manager to support their team on a temporary basis.Key Responsibilities: Manage the day-to-day operations of the front office team Supervise the desk and provide...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom The Landmark London Full timeThe Landmark London is seeking a skilled Front Office Manager to lead our Front Office Department in consistently delivering memorable moments and five-star service to our guests and each other.We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware Road Stations.As a Front Office Manager, you will be...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom Accor Full timeJob Title: Front Office ManagerJob Summary:We are seeking a talented Front Office Manager to join our team at Novotel London Bridge Hotel. As a Front Office Manager, you will be responsible for leading the Front of House department and ensuring operational excellence for all areas of the hotel.Main Responsibilities:Lead, motivate, and coach the front office...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom Accor Full timeJob Title: Front Office ManagerJob Summary:We are seeking a talented Front Office Manager to join our team at Novotel London Bridge Hotel. As a Front Office Manager, you will be responsible for leading the Front of House department and ensuring operational excellence for all areas of the hotel.Main Responsibilities:Lead, motivate, and coach the front office...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom The Landmark London Full timeThe Landmark London is seeking a skilled Front Office Manager to lead our Front Office Department in consistently delivering exceptional service to our guests and colleagues.We are located in a prime position, opposite Marylebone train and tube station, and a short walk from Baker Street and Edgware Road Stations.As a Front Office Manager, you will be...
-
Front Office Manager
1 month ago
London, Greater London, United Kingdom Accor Full timeJob Title: Front Office ManagerAt Adagio Aparthotels, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our management team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our front office.Key Responsibilities:Maintain close relationships with...
-
Front Office Manager
3 weeks ago
London, Greater London, United Kingdom Holiday Inn London - Regent's Park Full timeAbout the RoleThe Holiday Inn London - Regent's Park is seeking a skilled Front Office Manager to join their team. As a key member of the front office management team, you will be the first contact for many of our guests that arrive at our hotels.Main ResponsibilitiesOversee the front office team, ensuring a smooth and effective guest arrival...
-
Front Office Manager
1 month ago
London, Greater London, United Kingdom Marriott International Full timeLead Our Front Office TeamWe are seeking a seasoned Front Office Manager to oversee the daily operations of our Front Desk team at the London Marriott Hotel Kensington. As a key member of our hotel team, you will be responsible for ensuring exceptional customer service, managing front desk operations, and leading a team of professionals to achieve our...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom Hilton Hotels Full timeFront Office ManagerUnlock Your Potential in a World-Class Hotel EnvironmentAs a Front Office Manager at Hilton Hotels, you will be responsible for overseeing the entire Front Office operation to maintain high standards of guest satisfaction and service excellence. Your key responsibilities will include evaluating levels of guest satisfaction, monitoring...
-
front Office Manager
3 weeks ago
City of London, Central London, United Kingdom COREcruitment International Full timeJob Title: Front of House Manager – Central London HotelSalary: Up to £42,200Location: LondonI am currently recruiting for a Front of House Manager at this Central London Hotel. My client is looking for a confident, energetic, and well-organized individual to join their team.Company benefits Competitive salaryCompany benefitsDiscretionary bonus scheme...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom The Landmark London Full timeThe Landmark London is seeking a skilled Front Office Manager to lead our Front Office Department on a permanent basis.We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware Road Stations.As a Front Office Manager, you will be responsible for consistently delivering memorable moments and five-star service to...
-
Front Office Manager
1 month ago
London, Greater London, United Kingdom Accor Full timeJob Title: Front Office ManagerAt Accor, we're looking for a talented professional to join our team as a Front Office Manager at the Novotel London Bridge hotel. As a key member of our Front of House department, you'll be responsible for ensuring operational excellence and delivering exceptional customer experiences.Main Responsibilities:Lead and motivate...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom London Town Group of Companies Ltd Full timeJob OverviewThe Front Office Manager plays a pivotal role in delivering exceptional guest experiences at London Town Group of Companies Ltd. This involves managing all aspects of the front office, including guest registration, porter services, business centre, telephone services, concierge services, and guest reservations. The ideal candidate will create a...
-
Front Office Manager
4 weeks ago
London, Greater London, United Kingdom The Landmark London Full timeAt The Landmark London, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the reception area, leading by example and supporting your team members.The ideal candidate will have a passion for delivering exceptional...